Client Services Associate

Job Description

Client Services Associate is responsible for managing assigned clients acting as primary point of contact and provide oversight to ensure client satisfaction and revenue growth.

  • Manage client relationships with minimal supervision.
  • Ensure project management oversight of on-boarding new clients.
  • Work internally and with the client to resolve business and technical service related issues.
  • Create Contract Change Orders to support client requested changes.
  • Manage suppliers and subcontractors’ deliverables and work output in support of overall project.
  • Ensure contractual obligations and compliance are met.
  • Monitor customer SLA performance and assist with vendor management of suppliers / subcontractors in support of project.
  • Create monthly and weekly customer facing reports with program / project status.
  • Manage and track all open issues / system deficiencies and historical project records.
  • Assist with monthly invoice questions / reconciliation as requested by the client.
  • Work closely as a customer advocate to help the customer reach their goals.
  • Create and manage a customer “Run Book” and Operational Information for each assigned client. Facilitate technical support case review calls with each client.
  • Successfully use internal relationships to maintain and grow revenue opportunities. Maximize revenue by offering additional service offerings.
  • Available on a 24x7 basis to manage client escalations, routine and emergency maintenance and incident management.

Job Requirements:

  • Ability to build and maintain solid internal and external working relationships.
  • Exercises strong judgment in solving problems.
  • 2-4 year's experience in a customer support related role.
  • Strong problem resolution skills.
  • Strong communications and presentation skills.
  • Familiarity with Microsoft Office.
  • Demonstrate excellent customer service skills, negotiation abilities, and knowledge of project management techniques.

If you are looking for a great opportunity, please submit your resume to info@solutions-ii.com!