Integrated Solutions Case Study
The Client:
A well established and growing credit union with nearly $1 Billion in assets and 18 branch locations that focuses on applying innovation to their customer service.
The Challenge:
In order to support the ongoing needs of the business and to continue their commitment to high levels of customer service, a new more modern teller application was needed that could increase services levels at the point of interaction while also maintaining high levels of manageability and allow them to invest in the future.
The SOLUTIONS II Solution:
They engaged Solutions II and IBM in investigation of a new application that would meet their objectives. The team began to evaluate options and identified a software package provided by a Canadian Company and hosted by IBM. As the selection process narrowed the decision was made to bring the application in house which required a custom architecture design to support.
The architecture team assembled a best of breed, highly available, solution which included: (4)12-way IBM System p570's, (2) Mainframe upgrades, IBM Websphere and Rational Software as well as Oracle RAC. The Client requested that Solutions-II, Inc. assemble the team to perform the Services to implement and document the system, as well as provide training and education to their staff.
The timeframe for design was under 60 days and the implementation plan needed to be complete within 90 days after delivery of the equipment so the customer could begin to realize return from this multi-million dollar investment.
They are now seeing enhanced profitability and customer satisfaction while they have dramatically reduced operating costs across their Company.