Managed Services

The Solutions II Managed Service Product Portfolio is designed to provide clients with the ability to hand over day-to-day operational responsibilities and functions as a strategic way to improve operations and reduce expenses. Our Managed Services team is made up of experienced engineers across multiple disciplines of expertise. We strive to provide a high-touch client experience and deliver solutions designed to solve our clients’ business challenges on a 24/7 basis.

Managed Backup and Recovery Services

Solutions II offers a Managed Backup and Recovery Service, called Service+Protect. Service+Protect Managed Backup and Recovery ServicesThese services provide architecture, implementation, migration and support for your datacenter while maintaining a focus on security, compliance, scalability and efficiency. By aligning the business processes with information systems, we empower our clients with the right business solutions to gain competitive advantage and deliver measurable results in an accelerated time frame. For more information on Service+Protect, click here!

Managed Security Services

Solutions II provides outsourced monitoring and management of security infrastructure and systems. Our managed security services include managed firewall intrusion detection, vulnerability scanning, and anti-viral services. Monitor network traffic with Intrusion Detection Systems (IDS) and Intrusion Prevention Systems (IPS). We have a Security Information and Event Management (SIEM) platform offering along with human oversight to manage large amounts of data to gain an understanding of the nature and severity of a threat to an organization.

Managed Platform Services

Solutions II is able to provide a full suite of systems administration capabilities to enable our clients to focus on strategic projects core to their business rather than on day to day tactical issues. Platform management provides daily systems administration, monitoring, alerting and remediation to ensure system uptime. Solutions II performs services for IBM AIX, VMware ESX, Windows and Linux along with remote desktops as needed.

Managed Network Services

Solutions II can act as our client’s network expert for network monitoring, administration and support offerings. Our services provide oversite across routers, switches and firewalls. In addition to offering full network support, our team can install, monitor and maintain a full suite of monitoring and management tools.

Managed Service Desk

­Solutions II solves problems and provides answers to questions quickly and affordably keeping your end users productive and allowing your IT staff to focus on strategic initiatives.  Our ITIL best practice approach provides not only immediate support but also long term value. We consistently exceed service levels. Our management reports provide insight to identify trends and improve service to your internal (or external) customers. Together, we help you secure the reputation of providing quality IT service to your organization. We pride ourselves on always striving to deliver First Contact Resolution (FCR).  All enterprise service desk solutions are customizable to meet your technical support requirements. Our Service Desk functions as a seamless extension of your IT team – a powerful partnership.

Managed Storage Services

Solutions II provides mid-range managed storage solutions that will monitor, manage and optimize our clients’ storage solutions. We will also ensure replication is working correctly between primary and secondary sites. This offering provides remote monitoring, remediation, reporting and capacity management.

Managed Power System i

Solutions II is pleased to provide remote monitoring, remote administration and managed hosting for your Power System i environment. We have developed and maintained a talented staff of engineers and can help you operate and maintain your Power System i.

Managed Voice Services

Many voice and video solutions are available depending on our client’s needs. Managed VoIP systems can be tailored to any sized business. By ensuring your organization communicates effectively, your team will be able to focus on your core business. Our Managed Services Team will help develop and deliver improved VOIP services, allowing your telephone system to adapt as your organization responds to market changes.