Managed Services

ManagedServicesSupportLineButtonThe Solutions II Managed Service Product Portfolio is designed to provide clients with the ability to hand over day-to-day operational responsibilities and functions as a strategic way to improve operations and reduce expenses. Our Managed Services team is made up of experienced engineers across multiple disciplines of expertise. We strive to provide a high-touch client experience and deliver solutions designed to solve our clients’ business challenges on a 24/7 basis.

For more details on the list of services delivered, download our Managed Services Catalog!

Solutions II offers a Managed Backup and Recovery Service, called Service+Protect. Service+Protect Managed Backup and Recovery ServicesThese services provide architecture, implementation, migration and support for your datacenter while maintaining a focus on security, compliance, scalability and efficiency. By aligning the business processes with information systems, we empower our clients with the right business solutions to gain competitive advantage and deliver measurable results in an accelerated time frame. For more information on Service+Protect, click here!
At Solutions II our Security Managed Services organization will defend and protect your organization from increasingly sophisticated, sometimes daily cybercrime threats. We provide day-to-day security defenses of your technology infrastructure by monitoring your network, systems and data, 24 hours per day, 7 days per week, 365 days per year. This allows us to effectively secure your environment and if threats occur, quickly identify, analyze and respond, giving you peace of mind. For more information, visit Security to view and download the full suite of Solutions II Security Solutions and Services.
Whether in the cloud or on premise, Solutions II is able to provide a full suite of managed data center services enabling our clients to focus on strategic projects core to their business rather than on day to day tactical issues. Whether its managing your storage, compute or virtualization environments, VMware, AIX, Windows or Linux, Solutions II provides daily systems administration, monitoring, alerting and remediation to ensure your systems are running optimally with maximum system uptime.
Solutions II provides remote monitoring, remote administration and managed hosting for your Power System i environment. We have developed and maintained a talented staff of engineers and can help you operate and maintain your Power System i.
Solutions II can act as our client’s network expert for network monitoring, administration and support offerings. Our services provide oversite across routers, switches and firewalls. In addition to offering full network support, our team can install, monitor and maintain a full suite of monitoring and management tools.
Many voice and video solutions are available depending on our client’s needs. Managed VOIP systems can be tailored to any sized organization. By ensuring your organization communicates effectively, your team will be able to focus on your core business. Our Managed Services Team will help develop and deliver improved VOIP services, allowing your telephone system to adapt as your organization responds to market changes.
Solutions II solves problems and provides answers to questions quickly and affordably keeping your end users productive and allowing your IT staff to focus on strategic initiatives. Our ITIL best practice approach provides not only immediate support but also long term value. We consistently exceed service levels. Our management reports provide insight to identify trends and improve service to your internal (or external) customers. Together, we help you secure the reputation of providing quality IT service to your organization. We pride ourselves on always striving to deliver First Contact Resolution (FCR). All enterprise service desk solutions are customizable to meet your technical support requirements. Our Service Desk functions as a seamless extension of your IT team – a powerful partnership.