Client Success Manager

Additionally, the Client Success Manager will:

• Manage client relationships with minimal supervision
• Ensure project management oversight of on-boarding new managed services clients.
• Work internally and with the client to resolve business and technical service-related issues.
• Create Contract Change Orders to support client-requested changes.
• Create an overall project work plan and manage large-scale technical deployment and infrastructure in a multi-site / geographically diverse technical solution.
• Manage suppliers' and subcontractors’ deliverables and work output in support of the overall project.
• Ensure contractual obligations and compliance are met.
• Monitor customer SLA performance and assist with vendor management of suppliers/subcontractors in support of the project.
• Create monthly and weekly client-facing reports with program/project status.
• Manage and track all open issues/system deficiencies and historical project records.
• Assist with monthly invoice questions/reconciliation as requested by the client.
• Work closely as a customer advocate to help the client reach their goals.
• Create and manage a client “Run Book” and Operational Information for each assigned client. Facilitate technical support case review calls with each client.
• Successfully use internal relationships to maintain and grow revenue opportunities. Maximize revenue by offering additional service offerings.
• Available on a 24x7 basis to manage customer escalations, routine and emergency maintenance, and incident management
• Other duties as assigned

• 2+ years of customer/client service experience.
• Some technical understanding or background, enough to communicate to the customer and engineers (not at the engineering level.)
• Ability to communicate effectively, present to customer senior leaders and internal management.

A qualified candidate should demonstrate excellent customer/client service skills, negotiation abilities, and knowledge of project management techniques. Strong verbal, written and presentation skills are a must, which includes a high level of attention to detail. Some travel will be required to present Client Business Reviews.

• High Integrity and Loyal
• Passionate Learner
• Takes Pride in Doing Quality Work
• Attention to Detail
• Sense of Urgency
• Fast Pace Multi-Tasker
• Can Work Independently with Little Oversight or Supervision
• Strong Knowledge of Microsoft Office products

Annual On-Target-Earnings: $70,000

At Solutions II, we understand the importance of benefits and financial compensation! We are proud that many of our employees have been with the company for 10+ years. Our benefits package includes (but is not limited to): 

• 401k with 2% Matching Company Contribution
• Medical, Dental, Vision and Life Insurance
• Health Savings Account
• Short-Term/Long-Term Disability Insurance
• Paid Time Off
• Paid Volunteer Days to Serve a Community Charity of Your Choice
• Internet and Cell Phone Allowance
• Paid Four (4) Week Sabbatical for Every Five (5) Years of Service
• Annual President’s Club Recognition Trip (for Annual Qualifiers)