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Managed Service Desk

Solving Problems and Providing Answers

Solutions II solves problems and provides answers to questions quickly and affordably, keeping your end users productive and allowing your IT staff to focus on strategic initiatives. Our ITIL best practice approach provides not only immediate support but also long-term value. We consistently exceed service levels. Our management reports provide insight to identify trends and improve service to your internal (or external) clients. We help you secure the reputation of providing quality IT service to your organization and pride ourselves on always striving to deliver First Contact Resolution (FCR). All enterprise service desk solutions are customizable to meet your technical support requirements. Our Service Desk functions as a seamless extension of your IT team, creating a powerful partnership.

Discover the Benefits of Immediate Service Support

Request a Proposal for Managed Service Desk

Benefits of Managed Service Desk

  • Central Point of Contact for All IT Questions, Issues, and Requests
  • Consistent Operational and Predictable Cost Model
  • Consistent Call Handling and Documentation
  • Eliminates Overstaffing Requirements
  • Reduces Operation Distractions for Management

At the Highest Level

  • 24x7x365 Outsourcing, Co-sourcing, or Off-Shift Only Models for Live Answer Tier 1 and Tier 2 Technical Support
  • Knowledgeable, Certified, US-based Team with Bilingual Analysts
  • Proven Project Methodology for Onboarding and Go-live Success
  • Support for Custom Business Applications and Processes as well as for Standard Hardware, Software, and Connectivity Issues
  • ITIL Based Best Practices and Robust IT Service Management (ITSM) Platform
  • Self-Service Portal, Service Catalog, and Workflow Capability to Assign Specific Incidents and Requests Automatically to Your Tier 3 Team
  • Daily, Weekly, Monthly, and Quarterly Reporting and Trend Analysis
  • Focus on the Client Experience and Continuous Service Improvement

Develop a Custom Service Desk Solution

Work with one of our managed services consultants to identify service challenges at your company and design a managed service desk solution that meets your needs.

Ask for a Managed Service Desk Proposal